Terms of Service

Giizo Connect is a mobile communication platform that enables people speaking different languages to communicate using AI-powered real-time simultaneous translation technology. The service includes:

• Voice Calls: Voice calling with real-time AI translation.
• Instant Messaging: Text-based communication with automatic translation.
• Discover Spaces: Multilingual group voice chat rooms.

Giizo Connect offers free and paid (Premium) subscription plans.

• Premium Subscription: Renews on a monthly basis. Managed and billed through Google Play.
• Cancellation: You can cancel your subscription at any time through Google Play. Cancellation takes effect at the end of the current billing period. You will continue to enjoy Premium features until the end of the current period.
• Refunds: Purchases are subject to Google Play's refund policy. For details, visit: Google Play Refund Policy
• Additional Credit Packs: One-time additional credit packs can be purchased. Unused credits remain valid until the account is deleted. Credit packs are non-refundable.

In-app purchases and subscriptions are processed through Google Play Billing. Google Play's terms of service apply: Google Play Terms of Service

Giizo Connect uses a credit-based system for its translation services:

• Voice Calls: 1 credit = 1 minute of voice call.
• Text Messages: 0.1 credit = 1 text message.
• Free Plan: 30 credits granted monthly.
• Premium Plan: 300 credits granted monthly.

Credits are renewed monthly. Unused credits do not carry over to the next month.

• You must register with a valid email address to use the Service.
• Email verification is required.
• You are responsible for maintaining the confidentiality of your account information and all activities under your account.
• You must keep your password secure and not share it with third parties.
• You must notify us immediately if you detect unauthorized access to your account.
• You must be at least 13 years old to use the Service.

By using the Service, you agree to the following rules:

• You will use the Service only for lawful purposes.
• You will behave respectfully and civilly toward other users.
• You will not send spam, unsolicited messages, or bulk notifications.
• You will not misuse the Service or take actions that could damage the system.
• You will not attempt to gain unauthorized access to other users' accounts.
• You will not attempt to circumvent or reverse-engineer the Service's security mechanisms.

The following content and behavior are strictly prohibited:

• Hate speech, racism, discrimination, or content inciting violence.
• Harassment, bullying, or threatening communication.
• Planning or encouraging illegal activities.
• Infringement of copyright, trademarks, or other intellectual property rights.
• Distribution of malware, viruses, or harmful code.
• Creating fake identities or impersonating others.
• Misusing the translation service for automated/bot-based mass translation.

Accounts of users who violate these rules may be suspended or permanently closed without warning.

Giizo Connect uses AI-powered technologies to provide real-time translation and communication experiences. By using these services, you agree to the following specific terms.

Nature and Limitations of the Service

• The translation service offered by Giizo Connect is AI-based and does not guarantee 100% accuracy.
• User conversations are first converted to text (STT — Speech-to-Text), then automatically translated into the target language via AI models.
• Generated translations may be inaccurate, incomplete, or out of context. Giizo Connect cannot be held responsible for misunderstandings, incomplete translations, or context errors that may arise.
• Translation quality may vary depending on speech speed, ambient noise, network connection, and language pair.
• By using the Giizo Connect application, you accept full responsibility for decisions made based on translation outputs.

Independence Disclaimer

• Giizo Connect is an independent communication platform.
• Its translation infrastructure is powered by AI technologies, and the platform has no partnership, sponsorship, or official representative relationship with any third-party technology provider.

The real-time translation service offered by Giizo Connect is intended solely for everyday communication and social interaction. Use in the following high-risk areas is strictly prohibited, and all liability arising from such use rests exclusively with the user:

• Medical and Health: Making translation-dependent decisions during diagnosis, treatment management, or emergency medical interventions.
• Legal and Official: Verbal or written translation of court proceedings, immigration interviews, or binding legal contracts.
• Safety and Infrastructure: Critical operations directly affecting individuals' safety, property rights, or welfare.
• Professional Advisory: Professional consultations requiring licensure and expertise, such as financial, medical, or legal advisory.
• Military Use: Any use of the platform for military purposes is strictly prohibited.

For critical communications in these areas, we recommend using professional, certified translation services.

Users acknowledge and agree that they will not engage in the following activities through the platform:

• Disinformation: Using AI translation services to mislead the public or cause harm.
• Harassment and Abuse: Producing content that demeans others, spreads hate speech, or harms minors.
• Impersonation: Impersonating any real or legal person without their consent or legal authority.
• Illegal Activities: Planning or promoting acts of terrorism, fraud, or violence.

Accounts of users who violate these rules may be immediately suspended or permanently closed without warning. Giizo Connect reserves the right to pursue legal remedies in case of violations.

• Translation Outputs: Giizo Connect does not claim ownership over translation outputs (voice or text); however, all responsibility arising from the use, sharing, and consequences of these outputs rests exclusively with the user.
• Model Training Prohibition: Translation outputs produced by the Service may not be used to train, improve, benchmark, or distill any other AI model.
• Transparency Obligation: When AI-translated content is shared on public platforms, the user must clearly indicate that the content is AI-generated.
• Automated Access Prohibition: Accessing the Service via bots, scrapers, or automated tools for mass translation is prohibited.

• The Giizo Connect application, design, logo, software, and content are the intellectual property of Giizo and protected by copyright.
• Users retain ownership of content they send through the Service (messages, voice recordings).
• By using the Service, you grant permission for your content to be used for translation and processing purposes.
• Copying, distributing, or reverse-engineering any part of the application is prohibited.

• Giizo Connect reserves the right to change the Service's features, functions, and pricing with or without prior notice.
• Temporary interruptions may occur due to maintenance, updates, or technical issues.
• Giizo Connect cannot be held responsible for indirect damages caused by service interruptions.
• We continuously work to improve service quality.

Giizo Connect reserves the right to suspend or close your account in the following cases:

• Violation of these Terms of Service.
• Detection of illegal activities.
• Behavior threatening the safety of other users.
• Actions that could damage the Service's technical infrastructure.

You can delete your account at any time through the app settings. After account deletion, your data is processed in accordance with our Privacy Policy.

• The Service is provided "as-is" and "as-available".
• Giizo Connect makes no express or implied warranties that the Service will be uninterrupted, error-free, or secure.
• Giizo Connect cannot be held responsible for direct, indirect, incidental, special, or consequential damages arising from translation errors, data loss, or service interruptions.
• Giizo Connect is not responsible for disputes arising in communications between users.
• The user agrees and undertakes to indemnify Giizo Connect for any damages incurred as a result of actions that violate these Terms.

For detailed information about the collection, processing, and protection of your personal data, please review our Privacy Policy. The Privacy Policy is an integral part of these Terms of Service.

• These Terms shall be governed by and construed in accordance with the laws of the Republic of Turkey.
• Istanbul courts and enforcement offices shall have jurisdiction over any disputes arising from or related to these Terms.
• Users residing in the European Union reserve their rights under consumer protection laws in their respective countries.

Giizo Connect reserves the right to update these Terms of Service at any time. When significant changes are made, we will notify you through in-app notifications or email. Updated terms take effect on the date of publication. Continuing to use the Service after changes constitutes acceptance of the updated Terms.

For questions or comments about our terms of service, please contact us:

• Email: contact@giizo.ai
• Web: connect.giizo.ai